Returns & Exchanges

At ZHIYUN Store, we stand behind our stabilizers and gimbals with a 30-day satisfaction guarantee. If your gear doesn't meet your creative needs, we offer a straightforward return and exchange process for all genuine ZHIYUN products.

Return Process

• 1.
  Initiate a Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.

• 3.
  Shipping Your Device

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.