Frequently Asked Questions
Everything you need to know about our professional gimbal stabilizers and camera gear.
What is the standard shipping time for ZHIYUN products?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the selected shipping method at checkout.
Do ZHIYUN stabilizers come with a manufacturer warranty?
Yes, all our electronics come with a standard 12-month limited warranty that covers manufacturing defects in materials and workmanship under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
How do I ensure my camera is compatible with a ZHIYUN gimbal?
Each product page features a 'Compatibility List' PDF. We recommend checking this document to ensure your camera model and specific lenses are supported for stabilization and control.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
How can I update the firmware on my device?
Firmware updates can be performed via the ZY Play mobile app or by connecting your stabilizer to a computer using the ZHIYUN Calibration Upgrade Tool available on our support site.